Our Returns, Refunds & Complaints Procedure
Our Fresh Flowers Commitment in Seven Sisters
At Flower Delivery Seven Sisters, your satisfaction is at the heart of what we do. As a trusted local florist serving both households and businesses in the Seven Sisters area, we take great pride in ensuring every bouquet and floral arrangement arrives in impeccable condition. Our Fresh Flowers Guarantee means you receive blooms at their peak, with their natural beauty and fragrance intact.
Damaged-on-Arrival Policy
We take all possible precautions to package and handle our deliveries with the utmost care. On rare occasions, flowers may be damaged during transit. If your order arrives with any physical damage, please contact us on the day of delivery. To help us resolve the issue promptly, kindly provide a clear description and photos of the damage.
Upon verification, we will arrange for a replacement to be delivered to you at no additional cost, or offer you a full refund. Your satisfaction is our priority, and we are committed to addressing such concerns quickly and efficiently.
Freshness Window Guarantee
Every arrangement from Flower Delivery Seven Sisters is carefully prepared using the freshest blooms available. We guarantee that your flowers will remain fresh and vibrant for at least 5 days from delivery, provided they are cared for according to our guidelines. If your flowers show signs of wilting or excessive drooping within this freshness window, please contact us immediately with your order details and photos of the bouquet. We will review your case fairly and offer a resolution tailored to your needs.
Refunds & Replacement Options
We want you to be delighted with every order. If there is an issue with the freshness, quality, or accuracy of your flowers, we offer the following options:
- Replacement: We can deliver a fresh replacement bouquet as swiftly as possible.
- Refund: We can process a refund, either full or partial, depending on the nature of the concern and the items affected.
All refund or replacement requests should be made promptly, ideally within 24 hours of delivery, so we can address your concerns while the issue can be fully assessed.
Complaints Process
Your opinion is invaluable to us. If you wish to lodge a complaint about any aspect of our service or a recent order, please reach out with your order information and a detailed account of your experience. Each complaint is investigated thoroughly and handled by our dedicated team with care and professionalism. We aim to respond to all complaints within 48 hours and to resolve most issues within 5 working days.
Why Choose Flower Delivery Seven Sisters?
Our reputation as a local, reliable florist has been built over years of serving the Seven Sisters community. We supply fresh flowers to households and local businesses, offering bespoke arrangements and dependable delivery. When you choose us, you are choosing quality, accountability, and attentive customer care every step of the way.
Thank you for trusting Flower Delivery Seven Sisters with your special moments. We look forward to brightening your day with our flowers and our commitment to excellent service.
