Terms & Conditions for Flower Delivery Seven Sisters Customers

Welcome to Our Terms & Conditions

These Terms & Conditions set out the agreement between you, the customer, and us, for flower delivery services conducted through our online platform in Seven Sisters and surrounding areas. By placing an order on our website, you confirm your acceptance of these terms. Please read this document carefully before using our services.

Application of These Terms

These Terms & Conditions are applicable to all customers using our online flower delivery service in Seven Sisters and nearby areas. They govern the use of our website for ordering, payment, fulfilment, and delivery of floral products. By submitting your order, you agree to abide by these terms as the foundation of our contract with you.

Order Process

Our website offers a streamlined process for ordering flowers across Seven Sisters. To place an order:

• Browse our website to select floral arrangements and add your selections to the online cart.
• Provide accurate information for delivery, including recipient name, address within Seven Sisters or surrounding areas, and contact details.
• Complete your order by checking out and paying for the chosen products and delivery charges.

Upon submitting your order, you will receive an electronic confirmation outlining your order details. This email acts as an acknowledgement, not acceptance. A contract forms only when we dispatch your order and confirm in writing. We reserve the right to refuse an order for reasons including, but not limited to, unavailability of products, inability to deliver to the requested address, or suspicion of fraudulent activity.

Product Description & Substitution Policy

We make every effort to ensure that floral arrangements match their descriptions and images on the website. However, flowers are natural products, so variations in colour, size, and availability may occasionally necessitate the substitution of certain components. If significant substitutions are required, we will, where possible, contact you to advise and seek your approval. In the event that we are unable to reach you promptly, we will proceed with substitutions of equal or greater value to ensure timely delivery.

Prices & Payment

All prices displayed on our website are in Pounds Sterling (GBP) and include VAT where applicable. Pricing is subject to change without notice, but products will be charged at the rate in effect at the time of your order. Delivery charges are displayed separately during the online checkout process and will be added to your order total where applicable.

We accept payment through the secure online payment methods shown at checkout. By submitting an order, you authorise us to process payment using your selected payment method. Orders are only processed once payment has been confirmed. We do not accept cheques or cash for online orders.

Order Amendments & Cancellations

If you wish to amend or cancel your order, please do so as soon as possible. To request changes or cancellation, you must contact us using the contact form on our website. Amendments or cancellations after the preparation of your order or dispatch for delivery may not be possible or may be subject to an additional fee. Once delivery has commenced, refunds cannot be made except as outlined in our returns policy.

If your amendment or cancellation is accepted, any payments made will be refunded to your original payment method within 7-10 business days, subject to our discretion and depending on your bank or card issuer.

Delivery Policy

We deliver flowers throughout Seven Sisters and the local vicinity. Delivery availability, timescales, and fees will be specified at checkout based on recipient address. While we make every effort to deliver on the requested date, delivery times are not guaranteed and may be affected by factors outside our reasonable control, such as adverse weather or circumstances affecting our couriers. If we anticipate significant delays or are unable to fulfil your order for delivery on the requested date, we will contact you to offer an alternative arrangement or a refund.

It is the customer’s responsibility to ensure that delivery details are accurate and that someone is available to receive the flowers at the delivery address, as specified in your order. We will follow our standard procedures in the event of undeliverable orders, which may include leaving flowers with a neighbour, at a safe location, or returning them to our premises. We will notify you in such cases. We cannot be held responsible for late or failed deliveries due to incorrect address information or where no one is available to receive the order.

Returns, Refunds & Non-Delivery

If your floral arrangement arrives damaged or is not delivered in line with your confirmed order, please contact us within 24 hours of receipt, providing order details and photographic evidence where applicable. Each case will be assessed individually, and where we determine you have received a faulty or incorrect product, we will arrange for a replacement delivery or, if appropriate, offer a refund to your original payment method.

Please note that for perishable goods like flowers, your statutory right to cancel within 14 days of receipt does not apply. Non-perishable or non customised goods will be subject to standard cancellation rights set out by UK law.

Customer Responsibilities

You are responsible for ensuring that all order details, recipient information, delivery address, and contact numbers are correct at the time of placing your order. We cannot be responsible for failed deliveries or delays that occur as a result of incorrect information supplied by you. You agree not to use our service for any unlawful or prohibited purposes.

Liability

We will not be liable for any indirect or consequential loss, or loss of profits, arising out of or in connection with the provision of our flower delivery services. Our total aggregate liability for any claims under these terms shall not exceed the amount paid by you for the order related to the claim. Nothing in these terms will limit our liability for death or personal injury resulting from our negligence or for fraud.

We take care to ensure that our website is secure and virus free but cannot guarantee that use of our site or electronic communications will be free from viruses or malware. We recommend taking appropriate precautions when browsing or making online payments.

Force Majeure

We are not liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this agreement caused by events outside our reasonable control (force majeure events), including but not limited to strikes, lockouts, natural disasters, pandemics, and disruptions in transport or power supply. In such cases, we will notify you and take reasonable steps to minimise the impact. Where a force majeure event continues beyond 14 days, either party may cancel the order and seek a refund for any undelivered products.

Intellectual Property

All content, including images, product descriptions, branding, and website design used on our online platform are the property of our business or have been licensed for use. Copying, reproduction, or use of any part of the website content is prohibited except where written permission is expressly granted.

Amendments to Terms

We reserve the right to make changes to these Terms & Conditions at any time. Updated terms will be posted on our website and will apply to all new orders. Please check this page regularly. Continued use of our website or placing orders constitutes your acceptance of any changes made.

Personal Data & Privacy

Your personal information will be used in accordance with our Privacy Policy, to fulfil your order and for internal record keeping. We do not sell or share your personal data with third parties for marketing purposes.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from or related to these terms or the provision of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact & Customer Service

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of our flower delivery service in Seven Sisters, please use the contact form provided on our website. We aim to respond to all queries in a prompt and professional manner.

Note: These terms apply to all customers using our online flower delivery services in Seven Sisters as well as the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Seven Sisters, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Seven Sisters.

For assistance with orders, returns or account queries, please fill out the Contact Us form.